LJ Staff Update

[cyrano]

So as a follow up to yesterday's post, I filed with Abuse which got me a response within hours. It was "Please stop filing reports--we're understaffed volunteers and we'll get to it as quickly as we can."

I'd realized that LJ had outsourced most of their user relations to the unpaid general public, but didn't realise that they'd gone 100%. So I wrote them back saying thanks for contacting me and I promise not to say another word until somebody gets back to me.

Comments

[princess r (from livejournal.com)]

You would think they could have told you that in the first place though, right?!

[cyranocyrano.livejournal.com]

I think that at the point an organisation says "Why don't we ask a bunch of people to do our tech support for free" all bets on policy are pretty much off. (:

[phillipalden.livejournal.com]

At least they answered you. Some complaint systems are like black holes.

[cyranocyrano.livejournal.com]

I am paying them money for this service. When it's a freebie, like FaceBook or Yahoo!, then blowing off the user is understandable. But if I have a subscription, then I think some sort of response is definitely in order.