An open letter to the guys at TurboTax

[cyrano]

Dear Intuit
Shining me on about how I can file for free and then grinning and saying "oh well yes but unless you pay us $40 we're going to delete all the data we told you we'd hold for you PS: hey the deluxe edition is only $50 why not upgrade" is pretty much blackmail. And while I realize that it's my own damn fault and if I'd started earlier I could tell you to go fuck yourselves and do it myself, that doesn't make me a happier customer. So take your $40, because it may be the last money you see from me.

Right in the ear.

Comments

[rhapsody032590.livejournal.com]

This doesnt help now but taxhawk.com is free 100% if you file a standered 1040ez form.

[cyranocyrano.livejournal.com]

I will investigate this. Thank you.

[zdashamber.livejournal.com]

I'm a fan of freetaxusa.com. They save my info year over year for no money at all, and it's a simple interface for filing.

[cyranocyrano.livejournal.com]

I also like this.

[miss-friday.livejournal.com]

If you want your complaint to be read by an actual Intuit employee, email me. Big Sis has become the head of their end-user help desk.

[cyranocyrano.livejournal.com]

Wow. No kidding?
I'm not sure it would accomplish anything--it seems to be a successful business model for them--but by the same token it probably can't hurt anything.

[miss-friday.livejournal.com]

Yeah, it's on the level. She points out constantly that they can't do anything if they don't hear from you.