An open letter to the guys at TurboTax
Apr. 11th, 2012 03:16 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
cyranoDear Intuit
Shining me on about how I can file for free and then grinning and saying "oh well yes but unless you pay us $40 we're going to delete all the data we told you we'd hold for you PS: hey the deluxe edition is only $50 why not upgrade" is pretty much blackmail. And while I realize that it's my own damn fault and if I'd started earlier I could tell you to go fuck yourselves and do it myself, that doesn't make me a happier customer. So take your $40, because it may be the last money you see from me.
Right in the ear.
Shining me on about how I can file for free and then grinning and saying "oh well yes but unless you pay us $40 we're going to delete all the data we told you we'd hold for you PS: hey the deluxe edition is only $50 why not upgrade" is pretty much blackmail. And while I realize that it's my own damn fault and if I'd started earlier I could tell you to go fuck yourselves and do it myself, that doesn't make me a happier customer. So take your $40, because it may be the last money you see from me.
Right in the ear.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2012-04-12 02:05 am (UTC)I'm not sure it would accomplish anything--it seems to be a successful business model for them--but by the same token it probably can't hurt anything.
no subject
Date: 2012-04-12 03:04 am (UTC)