No, there is no such rule. In fact, my supervisor asked me, while I was filling out the report, if I wanted to deny her boarding or anything.
I said no for a handful of reasons--the first being that I was not positive of the identity of the passenger. I was pretty sure, given that there was one passenger on the flight whose record mentioned needing a wheelchair, and she'd mentioned needing to go to Gate 70. I didn't think that making more trouble for her would make me feel any better. And, even if I didn't forgive her behavior, I could understand it. She's probably in pain, her flight is an hour late because of the weather, and she's going to be delayed even further. Admittedly, there's a SFO-LAX flight every forty-five minutes to two hours, so it's not that long a wait.
I didn't want to file charges. I just wanted to be somewhere else before I said something nasty to her, which would not help the situation, would make me feel bad about myself and actually *could* get me in trouble.
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branchandroot
no subject
Date: 2003-11-11 12:24 am (UTC)I said no for a handful of reasons--the first being that I was not positive of the identity of the passenger. I was pretty sure, given that there was one passenger on the flight whose record mentioned needing a wheelchair, and she'd mentioned needing to go to Gate 70. I didn't think that making more trouble for her would make me feel any better. And, even if I didn't forgive her behavior, I could understand it. She's probably in pain, her flight is an hour late because of the weather, and she's going to be delayed even further. Admittedly, there's a SFO-LAX flight every forty-five minutes to two hours, so it's not that long a wait.
I didn't want to file charges. I just wanted to be somewhere else before I said something nasty to her, which would not help the situation, would make me feel bad about myself and actually *could* get me in trouble.