cyrano: (Sharp Teeth)
[personal profile] cyrano
Update on insurancey goodness:
The 800 number the insurance company gave me was for the EAP*, and will not in fact do me any good. So it's back to customer service to try and figure out WTF.
So, UHC, WTF?


*EAP==Employee Assistance Program, sort of a suicide hotline/drug abuse counselling "I desperately need help right now" service. At which point I may be if this keeps up. PS: What the hell is an "I need help right now" service doing shutting down promptly at five?

UPDATE:
After only two weeks of slamming my head against brick walls (and an unneccessary doctor's appointment that *was* covered by insurance) I have discovered that my plan does all mental health through the medical programme. And, of course, most psychaitry offices don't contract that way. However, I got a helpful insurance rep who told me how I could file for a 'Gap Exception' if I were to get a doctor's name and tax ID#. She did not say how likely the exception was to be granted, but this is far better than I've had so far.
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